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  •   about 13 years ago

SaaS Availability and Planned Downtime

The Government has indicated that inclusion of Software-as-a-Service (SaaS) capabilities as part of the contest submission was acceptable. As this is a contest and not a high-availability deployment, the infrastructure on which we are hosting our SaaS has scheduled maintenance/downtime cycles. Is it correct to assume that the Evaluators will consider and account for routine maintenance/downtime if such schedules are provided as part of the submission?

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  • Manager   •   about 13 years ago

    Routine maintenance on SaaS hosts is accommodated within the testing protocols of the contest. Notification of any planned downtime must be provided at least twenty-four (24) hours prior to the outage throughout the evaluation period.

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